Terms of Service

Appointments must be scheduled at least 2 hours in advance & may be scheduled online, by phone (call or text), or via email.

A 15-minute grace period is allowed. If you arrive more than 15 minutes past the scheduled appointment time, we may cancel the appointment or assess a late fee. The late fee amount will be determined based on the length of the delay & the circumstances.

We may cancel or reschedule appointments due to unforeseen circumstances such as inclement weather, illness, or emergencies. You will be notified promptly in such a case.

We reserve the right to decline service if the request or circumstances appear suspicious, fraudulent, or unlawful.                   

Travel fees apply to all mobile services depending on the distance & location of the appointment.                                              

We reserve the right to assess additional fees, which may include, but are not limited to, extended travel fees for mobile services & administrative fees for complex or time-intensive requests.

Fees for all services, including notarizations, translations, apostilles, & any other professional services, are disclosed on our website & will be disclosed to you prior to rendering any services.

You are responsible for providing a complete & accurate shipping address. Errors or missing details may cause delays or extra fees.                  

We use trusted couriers & shipping carriers; however, we are not responsible for delays, damage, or lost packages once they have been shipped.

You are responsible for all shipping costs, which are calculated based on the package’s weight & destination.                                                         

You are responsible for providing complete & accurate contact information & responding to any communication from Texas Coast Notary & Professional Services. Failure to respond to communications or provide updated contact information may result in delays for the service requested.

Payment in full is due at the time services are rendered, unless payment was made in advance. Acceptable forms of payment include credit card, debit card, & cash (bills larger than $20 are not accepted).

All services rendered, including but not limited to notarizations, translations, apostilles, or any other professional services, are non-refundable; however, should an error be made by us, it will be corrected at no additional fee. You must provide notice of the error within 72 hours of the service being rendered using the Error Resolution & Refund Request Form.